All information about your account can be found under “My Account” on our website.

Yes, all your previous orders are visible in your account. This makes it easy to keep track of your order history.

You can change your shipping address and contact details yourself. Billing details can be changed on request via our Customer Service. You can reach them at info@biemans.com

Yes, your invoices are available digitally in your account.

Click on the “I have forgotten my password” link on the login screen. You will then receive an email to set a new password.

You will automatically receive a Track & Trace link by e-mail as soon as your order has been shipped. You can also check the shipping status at any time in My Account under shipment – Track & Trace. Here you can see the current delivery information and easily click through to the carrier for more details.

Orders can only be placed within the specified packaging unit. A large proportion of our products can be ordered individually (packaging unit = 1).

There is no free delivery; shipping costs always apply.

The shipping costs depend on the weight of your order. For exact rates, please contact Customer Service at info@biemans.com.

Not always. Orders can be shipped from multiple warehouses. This may result in multiple packages, Track & Trace codes and invoices. On our website, each product has a product table that indicates whether products are shipped from Warehouse A or B.

When products are delivered from different warehouses, a separate invoice is issued for each warehouse.

We determine whether a shipment will be sent by parcel or pallet based on the order size. For pallet shipments, we will contact you to discuss the delivery date and shipping costs.

No, orders cannot be changed or expanded once they have been placed.

Our logistics department determines the most efficient packaging based on weight and product type. Where possible, we combine shipments in one box.

Please contact Customer Service at info@biemans.com. Please include your order number and a brief description of the problem.

Please contact Customer Service at info@biemans.com to discuss the options for samples.

Returns can be reported via our Customer Service at info@biemans.com. Always include your order number and the reason for the return.

You can see the total weight of the products in your order in your shopping cart.

Our warehouse is open from 8 a.m. to 5 p.m. If you would like to pick up a smaller shipment outside of working hours, please contact our Customer Service at info@biemans.com to discuss the options.